Last updated: 28 April 2026
At A1 Panel & Paint, we respect your privacy and are committed to protecting the personal information you share with us through our website, contact forms, phone calls, social media, and in person.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://a1panelpaint.co.nz/ or contact our team.
Who We Are
A1 Panel & Paint provides panel beating, spray painting, accident restoration, insurance repairs, full car resprays, chassis straightening, alloy wheel refurbishment, plastic welding, and related automotive repair services in New Zealand. The website also uses contact forms, LeadConnector, Google Analytics, Google Tag Manager, and related website tools.
Contact Details
Auckland Branch
138A Saint Georges Road, Avondale, Auckland 0600, New Zealand
Phone: +64 22 309 2239
Christchurch Branch
23A Gatherer Street, Phillipstown, Christchurch 8011, New Zealand
Phone: +64 22 610 1369
Information We Collect
We may collect personal information when you:
Contact us through our website form
Request a quote
Call or message us
Book a service
Communicate with us through social media
Use our website
The information we may collect includes:
Your first name and last name
Email address
Phone number
Vehicle details
Service or repair details
Photos or documents you choose to send us
Insurance or claim related information where relevant
Messages or enquiries you submit
Website usage data such as pages visited, device type, browser type, and general location data
How We Use Your Information
We use your information to:
Respond to your enquiries
Provide quotes
Book inspections or services
Contact you about your vehicle repair
Process insurance repair information where required
Improve our website and customer experience
Send service related updates
Manage customer records
Measure website performance and marketing activity
Meet legal, accounting, and business obligations
Website Tracking and Analytics
Our website may use tools such as Google Analytics, Google Tag Manager, cookies, tracking pixels, and similar technologies to understand how visitors use the website and to improve our marketing and website performance.
These tools may collect information such as browser type, device type, pages visited, time spent on the website, referral source, and general location information.
You can control or disable cookies through your browser settings.
Contact Forms and Lead Management
When you submit a contact form, your details may be processed through our website forms, CRM, LeadConnector, or other communication tools we use to manage enquiries and customer follow up.
We only use this information to respond to your enquiry, provide service information, arrange quotes, and manage customer communication.
Sharing Your Information
We do not sell your personal information.
We may share your information only when necessary with:
Our staff or contractors
Insurance companies where required for repair claims
Payment, booking, or CRM service providers
Website, hosting, analytics, or marketing service providers
Legal, accounting, or regulatory authorities where required by law
Any third party we work with is expected to handle your information securely and only for the purpose required.
How We Store and Protect Your Information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration.
Your information may be stored in secure digital systems, email platforms, CRM tools, website systems, and business records.
While we take care to protect your information, no online transmission or storage system can be guaranteed to be completely secure.
How Long We Keep Your Information
We keep your personal information only for as long as needed for the purpose it was collected, including customer service, repair records, accounting, legal, insurance, and business requirements.
When information is no longer required, we may securely delete, archive, or anonymise it.
Your Rights
You may request access to the personal information we hold about you. You may also ask us to correct your information if it is inaccurate, incomplete, or outdated.
To request access or correction, please contact us using the details below.
External Links
Our website may include links to third party websites, social media pages, or external services. We are not responsible for the privacy practices or content of those external websites.
Updates to This Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised “Last updated” date.
Contact Us
For any privacy related questions, requests, or concerns, please contact:
A1 Panel & Paint
Website: https://a1panelpaint.co.nz/
Auckland:
138A Saint Georges Road, Avondale, Auckland 0600, New Zealand
Phone: +64 22 309 2239
Christchurch:
23A Gatherer Street, Phillipstown, Christchurch 8011, New Zealand
Phone: +64 22 610 1369
